Terms and Conditions
The conditions detailed below do not affect your statutory rights according to United Kingdom law.
Products
Products and packaging are subject to change or substitution without prior notice. If necessary we will substitute for an equal or higher priced item directly, and will endeavour to contact to you to inform you of any significant substitutions.
Delivery Zones
We will deliver to the United Kingdom, including the U.K. mainland, Northern Ireland, The Channel Islands & the Isle of Man. We regret that we cannot deliver to any other countries as we cannot be assured of the quality of our products on arrival due through the additional delivery timescale.
Payment
We accept payment by Visa, MasterCard and Switch.
All orders are positively credit card sanctioned prior to despatch. We cannot accept responsibility for an order despatch being delayed as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your credit card company. Failure to supply the correct details will result in your order being held pending the supply of the correct details.
The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non United Kingdom address the appropriate exchange rate will apply.
All prices quoted will include VAT at the appropriate rate. If you are eligible to reclaim the sales tax, on request we will be able to supply you with a VAT receipt.
In the unlikely event that your payment card is used fraudulently to make a purchase with Les Chocolats Belges, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the consumer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Delivery & Returns
Please see our "Delivery & Returns" section.
Security
You can have full confidence that our on-line ordering service is fully secure.
All credit card transactions processed from this site use 128 bit encryption
to create a safe and secure shopping experience. Once you reach the order process,
you will notice a padlock appear at the bottom of your browser window. Also,
the address at the top will change to begin with https://www instead of http://www.
Both are signs you are entering a secure site.
Gift Messages
We can include a special handwritten message with your gift. This will be reproduced as you type it, directly onto the message card.
